Last updated: October 14, 2026
Kavalah is owned and operated by 93Ventures LLC ("Kavalah," "we," "us," or "our"). We want you to love your Kava Nectar. If you don't, here's how returns and refunds work.
30-Day Money-Back Guarantee
If you're trying Kava Nectar for the first time and it isn't right for you, let us know within 30 days of the delivery date and we'll refund your order in full — even if you've opened and used the product.
- The guarantee applies to a customer's first order of Kava Nectar and is limited to one claim per customer and household.
- It covers up to two pouches (or one bundle or starter kit). Additional units on the same order are eligible for a refund only if unopened.
- We may ask you to return the product or share a few words on why it didn't work for you so we can keep improving.
- Refunds under the guarantee are issued to the original payment method, excluding any original shipping charges.
Returns of Unopened Products
Outside the money-back guarantee, you may return any unopened, sealed product within 30 days of delivery for a full refund of the product price.
- Products must be in their original, unopened packaging.
- Return shipping is the customer's responsibility unless the return is due to our error.
- Original shipping charges are non-refundable.
Because Kava Nectar is a consumable product, we're unable to accept returns of opened products outside the first-order guarantee described above.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, is defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — including shipping — at no cost to you. No return is required unless we ask for one.
How to Start a Return or Refund
- Email hello@kavalah.com or call (478) 429-5977 with your order number and the reason for your request.
- We'll reply within 1–2 business days with a confirmation and, if a return is needed, the return address and instructions.
- Please don't send a product back before hearing from us. Returns sent without prior approval may not be accepted.
Return address (only after approval):
93Ventures LLC
312 W. 2nd St #1514
Casper, WY 82601
United States
Refund Processing
Once your return is received and inspected (or your guarantee claim is approved), we'll notify you and process your refund to the original payment method within 5 business days. Depending on your bank or card issuer, it can take an additional 5–10 business days for the refund to appear on your statement.
If more than 15 business days have passed since your refund was approved and you still don't see it, please contact us at hello@kavalah.com.
Exchanges
We don't process direct exchanges. If you'd like a different edition or size, start a return for the original item and place a new order for the one you want.
Subscriptions
Subscription orders are covered by this policy in the same way as one-time purchases. You can skip, pause, or cancel your subscription at any time before your next renewal through your account or by contacting us. See our Subscription Policy for details.
Exceptions
- Gift cards and promotional items are non-refundable.
- Products purchased from third-party retailers or marketplaces are subject to that retailer's return policy.
- We reserve the right to refuse refunds in cases of suspected abuse of the money-back guarantee or repeated return claims.
Questions
93Ventures LLC (Kavalah)
312 W. 2nd St #1514, Casper, WY 82601, United States
Email: hello@kavalah.com
Phone: (478) 429-5977