Last updated: October 14, 2026
This Shipping Policy applies to all orders placed on kavalah.com, operated by 93Ventures LLC ("Kavalah," "we," "us," or "our").
Where We Ship
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories where carrier service is available. We're unable to ship to P.O. boxes with some carriers; if your address is a P.O. box and we can't deliver to it, we'll contact you for an alternative address.
We don't ship internationally at this time. Kava regulations vary by country, and we'd rather not have your order held or destroyed at customs. If you're outside the U.S. and interested in Kava Nectar, email us at hello@kavalah.com and we'll let you know when we expand.
Processing Time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM Pacific Time, on weekends, or on holidays are processed the next business day. During product launches or holiday periods, processing may take up to 3 business days.
Shipping Rates and Delivery Times
Shipping options and costs are calculated at checkout based on your address and order size. Typical delivery windows once your order ships:
- Standard shipping: 3–7 business days
- Expedited shipping (where offered): 1–3 business days
Delivery times are estimates from the carrier and are not guaranteed. Weather, carrier delays, and high-volume periods can add time.
Order Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking can take up to 24 hours to update after the label is created.
Address Accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; additional shipping charges may apply. If you notice an error after ordering, email us right away at hello@kavalah.com — we can usually fix it if the order hasn't shipped.
Lost, Stolen, or Damaged Packages
- Lost in transit: If tracking hasn't updated for 7 business days, contact us and we'll open a claim with the carrier and send a replacement or refund.
- Marked delivered but not received: Please check with neighbors, building management, and the carrier first, then contact us within 7 days. We'll work with you to resolve it.
- Damaged on arrival: Send us a photo of the damage and your order number within 14 days of delivery and we'll replace the item or refund you.
Order Changes and Cancellations
Because we ship quickly, we can only change or cancel an order before it has been processed. Contact us as soon as possible at hello@kavalah.com or (478) 429-5977. Once an order has shipped, it falls under our Refund & Return Policy.
Subscription Shipments
Subscription orders ship automatically on your renewal date and follow the same processing and delivery times above. You can change your renewal date, skip a shipment, or update your address any time before the renewal is processed.
Contact
93Ventures LLC (Kavalah)
312 W. 2nd St #1514, Casper, WY 82601, United States
Email: hello@kavalah.com
Phone: (478) 429-5977